Parking a Call to Shared Parking

1. While on an active call, press the “Left” or “Right” arrow key on the navigation pad to open the DSS/BLF key screen.
2. Select the required Shared Parking bay (e.g. “SP1“). The call will be parked, placing the caller on hold and freeing the line for further use.
3. Any extension with visibility of the same Shared Parking bays will be able to see that a call has been parked.

Retrieving a Parked Call

1. Once ready to take the call, press the “Left” or “Right” arrow key to reopen the DSS/BLF key screen.
2. Select the occupied Shared Parking bay (typically shown highlighted, indicating a call is waiting) to connect to the parked caller.

Transferring a Call

Attended Transfer allows a caller to be announced to a colleague, and their availability checked, before the transfer is completed. The original caller is placed on hold while the transferring party speaks privately with the recipient.

There are two ways to transfer a call on the W611W:

Method 1: Using the Xfer Function

1. Press the “More” key, then select “Xfer“.
2. Dial the extension or number the call is being transferred to.
3. Wait for the call to be answered. The caller may be announced to the recipient before completing the transfer.
4. Press “More” and then “Xfer” again to complete the transfer.

Method 2: Using the BLF/DSS Key Screen

1. Press the “Left” or “Right” arrow key to open the BLF/DSS key screen.
2. Select the extension the call is being transferred to.
3. Once the recipient answers and the transfer is ready to be completed, reopen the BLF/DSS key screen and select the same extension again to complete the transfer.