At Peak Connect, over half our team work in technical or customer support roles where they are committed to ensuring that our customers get the best possible NBN Internet and phone services at their location.
Our managing director, Jeff Peak, understands the importance of good customer service having worked for Australia’s largest telecom provider for many years before setting up Peak Connect to provide better telecommunication services to local customers. Jeff is still heavily involved technically and it is not uncommon to see him scoping out a customer requirement, working on an install, or helping our technicians sort out more difficult customer service issues.
Our local presence and technical expertise are two key elements of what we call the Peak Connect Difference. Peak Connect customers do not waste time and money getting bounced around to multiple people, call centres and webchats. At Peak Connect, a dedicated local support team member takes responsibility for your inquiry or issue saving you the frustration. Our experienced local technical team promptly resolve any issues either remotely or with a quick site visit.
No longer do you need to waste time and money dealing with non-technical call centres trying to push the blame or suggesting a modem reset as the fix.
..or Request a Callback
Want to experience the Peak Connect Difference?
- Unbeatable Local Support
- Great Internet Performance
- We Only Use Quality Modems
- Proactive Service Monitoring
- Complete solutions
- Local Technical Expertise
Testimonial: Paper Maid Solutions
We recently moved premises and were looking for a more reliable and faster internet solution to keep up with our every growing workload. I could not be more impressed with Craig and the team at PeakConnect. Everything that Craig explained would happen... Happened!
When Ross the technician turned up, he was amazing and made sure everything was working the way it should and clarified every step of the way if we were happy with the service. An amazing local business doing amazing customer service.
Testimonial: Cargo Road Wines
We believe in supporting local business and when we found out that a local telecommunications company existed in Orange, we were only too happy to jump on board.
The team at Peak made it a seamless transfer and have even provided us with better download speeds that what we were getting with our previous provider.
They are even fighting the fight with Government to try and get us access to better technologies, so we can take our winery to the next level.
Testimonial: Farmgate Butchery Orange
Huge shout out to Craig and the team at PeakConnect for addressing all our telecommunication problems!
Craig came to visit our shop, provided us with a free no obligation proposal and within a week, we were jumping with joy to FINALLY have a reliable phone and NBN service.
We can now operate our business effectively by servicing our customers with over the phone orders, which were previously unable to do.
Testimonial: Bathurst Physiotherapy & Sports Injuries Centre
PeakConnect relocated the telecommunications to our brand new premise and we were very impressed with how the whole process was handled. From day one, the professionalism shown by the whole team at PeakConnect meant the stress of moving was taken away and they handled everything. Since opening, anytime we have needed assistance, they have been there with expert advice and nothing has ever been a problem
Testimonial: Orange Property Management Plus
Peak Connect provided us with such prompt, professional and efficient service. After weeks of attempting to have our Internet and phones set up through another company without success, we engaged Peak Connect and they had everything installed and ready to go within a matter of days. Anytime we have any queries, Peak Connect are always happy and quick to assist. From our initial contact with them, every interaction has been an absolute delight.